Can I cancel or change my order?

Yes. Simply contact our customer service centre on 01492 818066 to see if your order has already been processed. If it has not, then you can cancel or change the order at no charge to you. If it has, then you can return or exchange the product you ordered - please see Returns and Exchanges for more information.

Where are the products I ordered?

Contact our customer service centre on 01492 818066 - they will be able to tell you the status of your order. Please be aware that products we hold in stock are received within 7-10 working days; if we do not hold the item in stock currently, we will replenish the stock within 5 working days and ship immediately.  If you’ve ordered a custom-made product, you will need to check the product information when ordering to see delivery time.

Do you have a catalogue or a store?

No. In order to keep our costs down, we offer an online catalogue only. If you have trouble finding a certain product, please contact our customer service centre on 01492 818066 and they will be able to help you find it.

I don’t trust the Internet for shopping. Must I order through the website?

All of our payments are processed through a secure server, and we keep all of your information confidential. For more on Internet safety, please see our Privacy and Security section.  If you have trouble ordering online, or if you are uncomfortable doing so, just call our customer service centre on 01492 818066 and they will be able to help you place your order over the phone.

What kinds of payments do you accept?

We accept Visa, Visa Debit, MasterCard, Solo, Maestro, as well as Visa Electron for payment. You can choose to see our prices in Euros or Sterling Pounds - simply click on the ‘€’ symbol at the top of each page of the site.

How does the VAT exemption work?

Persons with certain long-term medical conditions may be eligible for VAT exemption when purchasing certain products related to their condition. Please see our VAT Exemption section for more information.  As long as you have your VAT exemption details, you can order those products for which you are eligible; also, someone else can order them on your behalf.

What are your delivery charges?

All of our products are available for delivery within the UK, and for orders over £100 the £7-50 shipping charge will be waived.  For EU deliveries, there will be a minimum charge of £50, and all shipments over 10kg delivered overseas will be charged extra for shipping.  If you’d like to know the exact total before placing your order, please call our customer service centre on 01492 818066.

Can I have my order shipped to a different address than my billing address?

Yes. When you place your order, follow the instructions for entering both addresses when prompted.

How do I find out more about a certain product?

Please fill in our online form with all of your product questions, and we will find the answers and respond as soon as possible.

I just received a product I did not order. What do I do?

Oops! Even the best companies make mistakes sometimes. Please call our customer service centre on 01492 818066, and we’ll arrange for the item to be returned to us.

How do I go about returning a product?

If the product you’ve purchased doesn’t function or is otherwise faulty in some way, you can return it and you’ll be refunded the entire amount, including shipping charges.

If you’re returning a product because you’ve decided you no longer want it, please return in new condition along with all packaging, accessories and the return form provided. While you are responsible for all charges incurred in shipping it back to us, we will refund you the amount paid less a 15% restocking charge as long as it is returned within 14 days of receipt.

Do I need to register to place an order?

No. But, when you do register with us, your shipping information will be saved for future purchases, and you will be able to receive special promotions and our informative newsletter.  We will never sell or divulge your information to any third party.

Can I un-register?

Yes. Simply use our contact form and we will take you off our register list. Upon doing so, you will no longer receive promotions or our newsletter.

Can I change the information stores on my account?

Yes. Log in to the site, click Edit, and change your information.

Help! I forgot my password!

No problem. Go to My Account on our home page, click on Forgotten Password and enter your email address when prompted. Then, check your email for information about how to log in again.

Do I need insurance if I purchase a scooter from you?

At present you are not legally required to have insurance for driving your scooter.

However as with all major purchases it would be sensible to take out an insurance policy to cover your mobility scooter against accidental damage and theft as well as third party liability, incase of damage or injury to someone else or their property. We here at Mobilityproducts4U.co.uk feel that this is important and as a result we will provide, free of charge, insurance cover for the first three (3) months that you have your scooter.

If you then wish to continue cover we can arrange that for you. Please tick the relevant box on the order form to confirm you wish to take advantage of this free of charge offer.

Where can I go and does a Scooter need Road Tax?

Scooters that are not capable of going more than 4MPH do not need any form of road tax, but if your scooter is capable of doing more than that speed (4MPH) then you do need to apply for a tax disc from the DVLA. The disc is free of charge and is, in essence, just a registering process for your new machine.

Normally mobility scooters can be driven, with care, on public pathways and pavements. Larger scooters, the ones capable of 8MPH, are legally allowed to be driven on the roads. Experience has however, taught us that driving on the public roads should be avoided when ever possible.

Class 2 mobility allows you to drive on the pavements and footpaths and to cross from one side of the road to the other. This permits you to go anywhere you are normally permitted to go on foot.  Class 2 category includes any 4 MPH hour mobility and travel scooters.

Class 3 mobility scooters are normally larger than those in the class 3 category and can go faster! This means they can be driven on the normal roads (not motorways) at speeds of up to 8mph. you do not need a  license to drive these on the road but you must obey the highway code and also be able comply with the eyesight requirements and must not be driven under the influence of Alcohol or Drugs.

All Class 3 vehicles are required by law to be fitted with: lights, indicators, horn, rear view mirror, rear reflectors and a manual hand brake. A flashing beacon can be used when driving on the road to warn other road users of your presence and must be used  on dual carriageways.

For more information about scooters and the care of them please see our website www.mobilityproducts4u.co.uk or contact us at our office on 01492 818066.